Steam Support strings

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Note.pngNote:Remember that this function is in a beta stage.

These strings will be used in the future to help people solving their problems At the moment in order to use it you need to use this path: steam://support/?Issues=


  • * - All.


  • Background* - Background applications known to interfere with Steam.
  • Background0 etc. currently have no effect.


  • Crash*
  • Crash0 - Crashing when launching Steam.
  • Crash1 - Crashing when launching a game.
  • Crash2 - Crashing during gameplay.



Specific tests

Specific tests can also be specified. These can be combined with the Issue types listed above.

List of known issues with Support Diagnostics

  1. Doesn't correctly ID dual processor systems.
  2. AMD processors and Intel Pentium-Ms are incorrectly shown as "not meeting the system requirements", because their physical frequency is lower then their actual performance. --Koraktor
  3. Doesn't correctly report memory on systems with more than 2GB of RAM.
  4. Newest versions of ATI video drivers are incorrectly reported as out of date.
  5. Does not detect any background processes.
Seems to be resolved. Shows Apache webserver for me. --Koraktor
Shows Motherboard Monitor (MBM) and Apache for me. --AndrewNeo 15:14, 4 Jun 2006 (PDT)
  1. Wrong modules are detected. A component of the audio player foobar2000 called foo_common.dll is detected as WebSearch toolbar (common.dll). --Koraktor
Also, ATI's TV software's common.dll is detected as WebSearch toolbar. --AndrewNeo 15:14, 4 Jun 2006 (PDT)
ATI's Hotkey Poller is detected even after being disabled. --TomEdwards 01:36, 5 Jun 2006 (PDT)
  1. Steam becomes inaccessible during the scan, so a Cancel button is non-functional.

  • NVidia driver versions > 1xx.xx are mis-identified (may be true of other lower-numbered versions; I have only checked 162.18) --Quaestor 17:11, 4 Oct 2007 (PDT)
  • A component of the Google Searchbar (googletoolbar.dll) for Firefox is incorrectly identified: "toolbar.dll is WebSearch toolbar" --Quaestor 17:11, 4 Oct 2007 (PDT)

See also