Steam Support strings

Note:Remember that this function is in a beta stage.

These strings will be used in the future to help people solving thier problems At the moment in order to use it you need to use this path: 1=steam://support/?Issues=

You can use the* (i.e. connection* or crash*) to run all the options under the test

Issues

• Template:Steamlinktitled - All

Background

• Template:Steamlinktitled - Background apps known to interfere with Steam
• Background0 etc. currently have no effect

Crashes

• Template:Steamlinktitled
• Template:Steamlinktitled - Crashing when launching Steam
• Template:Steamlinktitled - Crashing when launching a game
• Template:Steamlinktitled - Crashing during gameplay

Connection

• Template:Steamlinktitled
• Template:Steamlinktitled - Unable to update Steam
• Template:Steamlinktitled - Unable to see any game servers
• Template:Steamlinktitled - Getting Steam Ticket Expired
• Template:Steamlinktitled - Getting Steam Account already in use
• Template:Steamlinktitled - Unable to update or finish updating a game
• Template:Steamlinktitled - Unable to join a server

Performance

• Template:Steamlinktitled
• Template:Steamlinktitled - Low FPS/stuttering
• Template:Steamlinktitled - Lag in multiplayer games

Specific tests

Specific tests can also be specified. These can be combined with the Issue types listed above.

• Template:Steamlinktitled - Checks if your system meets the requirements for Source games.
• Template:Steamlinktitled - Checks if your video card drivers are out of date.
• Template:Steamlinktitled - Checks if your DirectX version is out of date.
• Template:Steamlinktitled - Checks if your UDP/TCP ports are open and able to be used by Steam.
• Template:Steamlinktitled - Checks if any running programs conflict with Steam/games.
• Template:Steamlinktitled - Checks if any loaded modules conflict with Steam/games.
• Template:Steamlinktitled - Checks if any services conflict with Steam/games.
• Template:Steamlinktitled - Checks if any LSPs conflict with Steam/games.
• Template:Steamlinktitled - Checks if any audio/video codecs conflict with Steam/games.

List of known issues with the beta

1. Doesn't correctly ID dual processor systems.
2. AMD processors and Intel Pentium-Ms are incorrectly shown as "not meeting the system requirements", because their physical frequency is lower then their actual performance. --Koraktor
3. Doesn't correctly report memory on systems with more than 2GB of RAM.
4. Newest versions of ATI video drivers are incorrectly reported as out of date.
5. Does not detect any background processes.

Seems to be resolved. Shows Apache webserver for me. --Koraktor

Shows Motherboard Monitor (MBM) and Apache for me. --AndrewNeo 15:14, 4 Jun 2006 (PDT)

1. Wrong modules are detected. A component of the audio player foobar2000 called foo_common.dll is detected as WebSearch toolbar (common.dll). --Koraktor

Also, ATI's TV software's common.dll is detected as WebSearch toolbar. --AndrewNeo 15:14, 4 Jun 2006 (PDT)

ATI's Hotkey poller is detected even after being disabled. --TomEdwards 01:36, 5 Jun 2006 (PDT)

1. Steam becomes inaccessible during the scan, so a Cancel button is non-functional.

If you've found out more issuses please update this page and PM VALVe's DougV

See also

• Steam browser protocol