Talk:Help Desk

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Revision as of 20:31, 12 June 2006 by Matveims (talk | contribs) (Archiving/splitting)

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Help Desk Discussion

"Only move your own question"

"Only move your own question" We're going to have a lot of unclosed questions from people who don't check back after asking. I propose that it's OK to move a question to the Answered section if it's sat there for several days. Also, that answered section should be periodically cleaned and added to some sort of FAQ. —Maven (talk) 12:38, 21 Sep 2005 (PDT)

  • I would suggest keeping unanswered questions that can be answered there, but if most people assume they can't, then move them. I also suggest instead of an FAQ, move the answered questions and all comments pertaining to that to an archive page. (Ex. Help Desk/Archive 2005) Then put a link at the top to the subpages so people can see if their question was already answered. --AndrewNeo 13:48, 21 Sep 2005 (PDT)
I think that new visitors will be inhibited by anything called "archive" much more than something (even the same thing) called "FAQ". I agree with your other point, though. —Maven (talk) 15:44, 21 Sep 2005 (PDT)
Do what you guys think is right, I whipped this together in five minutes before going to work. It's by no means perfect. :P --Charron 03:26, 22 Sep 2005 (PDT)

Oh yeah— Yay for a Help Desk! —Maven (talk)


How bout a help desk archive category —Ts2do 06:13, 22 Sep 2005 (PDT)

We need one. Jupix 02:00, 1 Apr 2006 (PST)
I think it's time.. This page is getting way to big... -- dutchmega
Got annoyed... So I archived the answered questions... But what about deleting this entire page? I think the chatbear forum is good enough and have more people. --dutchmega 09:38, 26 May 2006 (PDT)
As far as I'm aware, the page was created because people were using Talk:Main Page and other pages in the same manner. Deleting it won't make the questions go away. I think there are probably more intelligent ways of archiving and managing it, though. The content from Answered Questions should be integrated into existing topics and FAQs or deleted. An archive page is only relevant when it's necessary to preserve some chronological aspect, imo, otherwise it has no useful function.
There also needs to be an update to the "only move your own question" rule. Some folk seem to be using the page in a drive-by manner - post and see if anyone responds, but if they don't then hey, no loss to them. That works fine in a forum setting where those posts will then sink off the forum's front page, but it just makes a mess here. I think any question unserviced for a month should be deleted or moved to answered. --Giles 12:22, 26 May 2006 (PDT)
That is a wonderful Idea. Please do that, it will make things a lot more easier. Cubedude 19:36, 26 May 2006 (PDT)
Easiest way to do this is to move the oldest requests to Help Desk\Archive1, Wikipedia-style, and add a link to the archive page at the top of cleaned-up Help Desk. See "How to archive a talk page" for more ideas. Any objections? Matveims 01:12, 6 Jun 2006 (PDT)
Yeah, I object ... because it's already been done. :) This discussion is now about doing things to the information that are less easy, but more useful, as mentioned above. --Giles 03:04, 6 Jun 2006 (PDT)
You're right; stupid suggestion on my part. How about creating a Help Desk FAQ or Help Desk answers? There are many answered questions on the page (and in archive) that would make a good FAQ. A message suggesting to check the FAQ could be put at the top of the Help Desk article. Matveims 13:31, 12 Jun 2006 (PDT)