Difference between revisions of "Steam Support strings"

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:ATI's Hotkey Poller is detected even after being disabled. --[[user:TomEdwards|TomEdwards]] 01:36, 5 Jun 2006 (PDT)
 
:ATI's Hotkey Poller is detected even after being disabled. --[[user:TomEdwards|TomEdwards]] 01:36, 5 Jun 2006 (PDT)
 
# Steam becomes inaccessible during the scan, so a Cancel button is non-functional.
 
# Steam becomes inaccessible during the scan, so a Cancel button is non-functional.
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* NVidia driver versions > 1xx.xx are mis-identified (may be true of other lower-numbered versions; I have only checked 163.18) --[[User:Quaestor|Quaestor]] 17:11, 4 Oct 2007 (PDT)
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* A component of the Google Searchbar (googletoolbar.dll) for Firefox is incorrectly identified: "toolbar.dll is WebSearch toolbar" --[[User:Quaestor|Quaestor]] 17:11, 4 Oct 2007 (PDT)
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If you've found out more issues please update this page and [http://forums.steampowered.com/forums/private.php?s=&action=newmessage&userid=111190 PM VALVe's DougV]
 
If you've found out more issues please update this page and [http://forums.steampowered.com/forums/private.php?s=&action=newmessage&userid=111190 PM VALVe's DougV]

Revision as of 00:11, 5 October 2007

Note:Remember that this function is in a beta stage.

These strings will be used in the future to help people solving their problems At the moment in order to use it you need to use this path: steam://support/?Issues=

Issues

Background

  • Template:Steamlinktitled - Background applications known to interfere with Steam.
  • Background0 etc. currently have no effect.

Crashes

Connection

Performance

Specific tests

Specific tests can also be specified. These can be combined with the Issue types listed above.

List of known issues with Support Diagnostics

  1. Doesn't correctly ID dual processor systems.
  2. AMD processors and Intel Pentium-Ms are incorrectly shown as "not meeting the system requirements", because their physical frequency is lower then their actual performance. --Koraktor
  3. Doesn't correctly report memory on systems with more than 2GB of RAM.
  4. Newest versions of ATI video drivers are incorrectly reported as out of date.
  5. Does not detect any background processes.
Seems to be resolved. Shows Apache webserver for me. --Koraktor
Shows Motherboard Monitor (MBM) and Apache for me. --AndrewNeo 15:14, 4 Jun 2006 (PDT)
  1. Wrong modules are detected. A component of the audio player foobar2000 called foo_common.dll is detected as WebSearch toolbar (common.dll). --Koraktor
Also, ATI's TV software's common.dll is detected as WebSearch toolbar. --AndrewNeo 15:14, 4 Jun 2006 (PDT)
ATI's Hotkey Poller is detected even after being disabled. --TomEdwards 01:36, 5 Jun 2006 (PDT)
  1. Steam becomes inaccessible during the scan, so a Cancel button is non-functional.


  • NVidia driver versions > 1xx.xx are mis-identified (may be true of other lower-numbered versions; I have only checked 163.18) --Quaestor 17:11, 4 Oct 2007 (PDT)
  • A component of the Google Searchbar (googletoolbar.dll) for Firefox is incorrectly identified: "toolbar.dll is WebSearch toolbar" --Quaestor 17:11, 4 Oct 2007 (PDT)


If you've found out more issues please update this page and PM VALVe's DougV

See also